Last updated: 27/12/2025

Privacy Policy

This Privacy Policy explains how Pumps & Filters (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website www.pumpsandfilters.co.za (“the Site”).

We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Personal Information We Collect

When you visit or use our online shop, we may collect the following types of personal information:

1.1 Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment-related information (processed securely via third-party payment providers)
  • Account login details (if applicable)
  • Any information you provide when contacting us

1.2 Information Collected Automatically

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Site
  • Cookies and similar tracking technologies

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders
  • Deliver products and services
  • Communicate with you about your orders or enquiries
  • Provide customer support
  • Improve our website and services
  • Detect and prevent fraud or security issues
  • Comply with legal and regulatory obligations

We will only process your personal information where there is a lawful basis to do so, as required by POPIA.

3. Sharing of Personal Information

We may share your personal information with trusted third parties only where necessary, including:

  • Payment gateways and financial institutions
  • Courier and delivery services
  • Website hosting and IT service providers
  • Marketing or analytics tools (where consent is given)

All third parties are required to handle your information securely and only for the purposes agreed upon.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze website traffic, and improve functionality.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Loss
  • Unauthorized access
  • Disclosure
  • Alteration or destruction

While no online system is completely secure, we continuously review and improve our security practices.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access your personal information
  • Request correction or deletion of your information
  • Object to the processing of your personal information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site indicates acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

www.pumpsandfilters.co.za

Email: orders@pumpsandfilters.co.za